Account Manager (eCommerce)
About the role
Who We Are
Are you driven by data, customer success, and bold innovation? Do you thrive in fast-paced environments where hustle meets heart? If you're ready to help shape the future of ecommerce technology, Cymax Group Technologies wants you on our team.
At Cymax Group Technologies, we empower leading brands and retailers to thrive in the digital marketplace through cutting-edge technology, data-driven insights, and seamless logistics. We’re a tech-driven brand accelerator in home, lifestyle, and adjacent categories. Our proprietary platforms—Channel Gate and Freight Club—leverage automation, AI, and over two decades of ecommerce expertise to simplify multi-channel selling, optimize fulfillment, and unlock scalable growth.
We support thousands of partners across North America, helping them navigate complex marketplaces like Amazon, Walmart, Wayfair, and more. Our mission is to make ecommerce effortless, and our team is at the heart of that transformation.
Recognized as one of Canada’s fastest-growing tech companies, Cymax Group is proud to foster a culture where innovation, collaboration, and employee experience come first. If you're passionate about making an impact and being part of a company that’s redefining online retail, we’d love to meet you.
Let’s build the future of ecommerce—together.
The Role
In this role, you will be using your highly polished interpersonal skills to drive growth and improve performance with our most strategic partners. Not only will you be instrumental to the growth of these partnerships, but you will manage projects in the department and will look for trends pertaining to your brands. You’ll be working with both internal and external partners, looking to build out new business opportunities, and helping to ensure seamless integration in executing business strategies.
This is a hybrid role, based in the Vancouver, BC area. The ideal candidate will work 2 days in the Vancouver office, with the flexibility to work remotely for the remainder of the week.
Who You Are
- You have excellent written and verbal communication skills
- Proficient with Vendor and Supplier Management.
- Experience in building customer relationships.
- Strong to advanced knowledge of Excel and PowerPoint.
- Strong knowledge of e-commerce platforms.
- You are analytical and you are well versed at using data to support your ideas.
- You are results-driven and tenacious.
- You are entrepreneurial, you love retail, and you can bring your ideas to market.
What You'll Do
- Develop Business Plans for the vendors to drive Profitable Revenue.
- Establish, build, and maintain strong relationships with vendor partners.
- Manage the P&L for vendors to drive profitable revenue.
- Responsible to manage the vendor experience and facilitate communication with vendor facing teams for resolution of issues and roadblocks.
- Collaborate with Marketing team managers to effectively improve performance on marketing and sales metrics across our channels.
- Analyze market and competition in order to meet company expectations in driving expected sales, margin, and service levels from vendors.
- Identify new external opportunities to continue to grow and expand our eCommerce footprint into new programs, channels, and geographies.
- Understand and continuously monitor key metrics in order to develop a deep understanding of the eCommerce Channel to drive continuous improvement and revenue growth.
- Implement purchasing and sales agreements, including rebates, vendor compliance policies, and procedures.
- Work closely with Merchandising Department to ensure product catalogs are up-to-date, products priced competitively and correctly, and products displayed are generating expected returns in sales and profits.
- Seek sales opportunities by exploring all available marketing channels including paid advertising, marketplaces, and other creative avenues to drive growth and profit.
- Analyze competitive pricing and take action to increase gross profit margins.
- Using data reporting to analyze vendor strategy and performance levels daily to ensure vendor meets company performance thresholds. Define and deliver to revenue targets (daily/weekly/monthly/quarterly/annually) for each Vendor.
- Oversee eCommerce documentation process to ensure accuracy and structure.
- Collaborate effectively with the Management team to continuously improve vendor experience.
Culture at Cymax Group
At our company, we thrive on innovation and entrepreneurship. Our fast-paced environment encourages agility and nimbleness, empowering our team to adapt quickly to changing market dynamics. We’re passionate about learning and growth, providing opportunities for professional development. Our decisions are driven by data, ensuring that we make informed choices that lead to success. If you’re excited about making an impact and being part of a dynamic team, you’ll feel right at home here.
Our Values
Our core values are the compass that guides our actions, unites our team, and shapes the future of our company:
- Grit & Agility: Forge Ahead, Pivot Fast
- Accountability: Bring It, Own It, Commit
- Go the Extra Mile: We Go Above & Beyond
- Understand the Map & the Terrain: Master the Details & the Big Picture
- Data Drives Decisions: Absorb Complexity & Transmit Clarity
- Think Beyond Today : Tomorrow's Vision, Today's Action
Compensation
We are committed to transparency in our hiring process. The Salary Range for this role is between $70,000 and $85,000 depending on experience, skills, training and organizational needs. Our salary ranges are determined by role, level and location. This role is also eligible for a bonus, and will be discussed in more details during the interview process.
We offer a comprehensive range of benefits which includes:
- Health and wellness support for our team members and their families including an employee assistance program
- Comprehensive benefits package, including health and dental benefits
- Paid time off
- Easy access to online and phone-based counselling services
- And a hybrid-flexible work environment.
Accessibility
We can provide accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
