Senior Disputes Supervisor (m/f/d)- hybrid
About the role
Job Description
We are seeking a dynamic and experienced professional to join our Order to Cash (OTC) operations as a
Senior Disputes Supervisor
. This role is pivotal in ensuring timely and effective resolution of customer disputes, directly impacting customer satisfaction and cash flow. Reporting to the Disputes Leader, you will lead a team of dispute resolvers, drive root cause analysis, and collaborate with cross-functional teams to implement sustainable solutions. Your leadership will be key in enhancing dispute resolution processes and reducing recurring issues.
This is a headcount neutral role and the supervisor will have dual role to resolve the disputes assigned to them along with the responsibilities of supervising the disputes resolver.
This is a hybrid role, 3 days from the office and 2 days from home.
Honeywell
We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!
Responsibilities
- Supervise and guide the disputes resolution team to ensure timely and accurate resolution of customer disputes.
- Monitor dispute trends and perform root cause analysis to identify systemic issues.
- Collaborate with collectors, customer support, and cross-functional teams to resolve escalated issues.
- Develop and implement strategies to reduce dispute volumes and improve resolution turnaround time.
- Ensure accurate and up-to-date case management and reporting.
- Drive continuous improvement initiatives using Six Sigma or similar methodologies.
- Provide regular updates and insights to leadership on dispute metrics and team performance.
Qualifications
- Strong negotiation and communication skills, agile and adaptable to changing environments.
- Operational/SME knowledge in Collections, Disputes, and Order Management.
- 3+ years in Collections, Disputes, or related OTC functions.
- Fluent in English (additional languages a plus).
- Experience in business transformation and project management.
- Exposure to global or regional operations.
We Offer
- Competitive salary regularly based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- Meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now
and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
About Us
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
