GPL Technical Support Analyst (Business Relationship Support Representative)

About This Role

Wells Fargo is seeking a Technical Support Analyst (Business Relationship Support Representative) - in Global Payments & Liquidity (GPL) as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com.

Wells Fargo Global Payments and Liquidity Technical Support offers consultative technical support to small businesses, middle-market firms, and corporate clients. We collaborate with internal partners and vendors to support 45 online banking applications, including those for payments, receivables, and reporting.

In This Role, You Will

• Provide cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking.
• Provide intermediate to advanced level of technical support and consultation to end-users and internal servicing agents for commercial banking online products and applications. Examples include but are not limited to; internet browser markup, scripting. display issues, transactional inconsistencies, associated application hardware support, network connectivity, and technical mechanics of application workflows.
• Interpret, evaluate, and resolve where possible telephone, email, and internally assigned inquiries pertaining to the functional operation of all installed and supported applications, including associated hardware and software.
• Analyze moderately complex inquiries and determines appropriate steps to resolve problems with treasury management applications. Consult with more experienced technical support staff or management when appropriate course of action is unclear.
• Maximize performance and efficiency for application end-users. This support can be related to specific product or client’s application usage within the Vantage platform in general. Resolution is achieved through a combination of technical setting adjustments in the user’s environment, as well as more general tips and consultation about efficient and effective use of treasury online applications.
• Monitor production issue trends and communication of client reported defects or other feedback. In this role, team members are responsible for bringing global system outages or client reported application defects to management’s attention, as well as capturing necessary information from the end-user to assist technology teams in troubleshooting or analysis.
• Create a positive client experience for customers engaging the team for treasury application technical support. This experience is measured by direct surveys sent to users the consultant has supported.
• Act as a liaison between customer and product management/technology development teams for complex issues to coordinate satisfactory technical issue resolution.

Required Qualifications

• 1+ years of relevant business or customer support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• 1+ years of technical support experience
• Windows Operating System Fundamentals and Networking Fundamentals
• Understanding of computer networking, including but not limited to local area networks (LAN), wide area networks (WAN), internet service provision (ISP), Internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering
• Advanced understanding of end-user operating systems, Windows, and Mac OS
• Advanced understanding of commercial web browsers such as MS Edge, Mozilla Firefox, Google Chrome, and Safari
• Advanced understanding of smart phones and tablets, including Apple iOS and Android OS, using both native application and web-based functions
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Knowledge and understanding of treasury management industry, products and services
• Previous call center experience
• Strong telephone etiquette skills
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to work in a fast-paced deadline driven environment
• CompTIA A+, Net+, and/or Security+ certification
• Proven success in problem analysis and resolution with strong attention to detail and accuracy
• BS/BA degree or higher in information technology or related field

Job Expectations

• This position offers a hybrid work schedule
• This position is not eligible for VISA sponsorship
• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Location:

• 1525 W WT Harris Blvd - Charlotte, NC

Salary Range

• $21.63 - $28.37 Hourly range

Posting End Date

12 Oct 2026

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Reference Number

R-579157