IT Business Management Associate Director

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

The Associate Director, IT Business Management will lead the development and execution of strategic messaging that supports the CIO and broader IT leadership. This role is pivotal in shaping internal narratives, aligning communications with IT strategic pillars, and ensuring consistent, impactful messaging across multiple channels and audiences. This role will also be responsible for driving operational excellence through leadership forums, cross-functional alignment, and IT Town Hall initiatives. The ideal candidate will serve as a strategic partner to senior leaders, ensuring communications and business operations are seamlessly integrated to advance IT’s strategic objectives..

Your Primary Responsibilities

• Review, draft, and refine IT Executive-level communications, including board updates, strategic updates and talking points.
• Translate complex IT initiatives into clear, engaging narratives for diverse audiences.
• Ensure all messaging aligns with IT strategic pillars and corporate objectives.
• Manage and facilitate recurring IT Town Halls.
• Drive cross-functional alignment by coordinating with IT BMO, Business Managers, Corporate Communications, and other business units.
• Develop and implement processes to ensure effective collaboration and information flow across IT and business functions.
• Facilitate feedback loops to enhance communication effectiveness and operational processes.
• Support change management efforts with proactive, transparent messaging and stakeholder engagement.
• Support unITed and IT Talent Program initiatives by coordinating logistics, preparing materials, tracking follow-ups, and helping execute engagement, upskilling, networking, and recognition activities as needed.

Qualifications

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed For Success

• Demonstrated ability to drive cross-functional engagement and manage complex projects.
• Proven experience writing for executive audiences and distilling technical content into accessible language.
• Strong stakeholder engagement, project management, and operational leadership skills.
• Proficiency with communication platforms (e.g., SharePoint, Outlook, Teams, intranet tools).
• Strategic thinker with a passion for storytelling and operational excellence.
• Comfortable working in a fast-paced environment.
• High attention to detail and commitment to quality.
• Collaborative, proactive, and adaptable leader.
• Impeccable organizational and time management skills.
• Ability to manage ambiguity and prioritize competing demands effectively.
• Strategic thinking and planning
• Risk management and compliance
• Project management and execution
• Budget management and financial acumen
• Process improvement and best practices

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.