Loan Processor Manager
About the role
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
Position Summary
The Loan Processor Manager is responsible for managing regional loan processing operations, including production, work quality, training programs, service levels, and funding decisions outside of policy. Resolves escalated issues involving internal stakeholders, dealer partners, and Dealer Relationship Managers (DRMs), ensuring timely and professional resolution.
Essential Duties And Responsibilities
- Provide leadership, support, and development to Loan Processing teams.
- Ensure the achievement of all funding objectives, including volume, turn time, portfolio performance, and legal and procedural compliance.
- Manage regional production, quality, and service levels to meet performance targets.
- Evaluate performance against established metrics; identify operational deficiencies and collaborate with Loan Processing Managers to implement improvement plans.
- Oversee the accuracy and completeness of loan documentation and ensure timely submission to underwriting and funding teams.
- Communicate effectively with Credit, Sales, and dealer management to ensure alignment and issue resolution.
- Review exception deals and make decisions in accordance with company policies and procedures.
- Develop, coordinate, and support training activities and staff development in accordance with SFS policies.
- Maintain confidentiality when accessing personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
- Other duties may be assigned; responsibilities and activities may change.
Additional Responsibilities
Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance to the Retail Funding teams in accordance with the Company’s policies and procedures. This position has the authority to lead, oversee, and direct the day-to-day work of assigned employees and to report work assessments to management, and has the authority to take the following actions: hire an employee, fire an employee, promote or demote an employee, formally discipline an employee, reassign an employee, or alter the benefits of an employee. All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.
Qualifications and Competencies Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Experience
- Minimum 4 years’ auto finance industry experience.
- Minimum 3 years’ experience as a Sr. Loan Processor or similar position.
- Must have experience as a Loan Processing Team Lead.
Education
- High school diploma or general education degree (GED).
Skills Required
- Strong knowledge of retail funding regulations, legal requirements, and industry trends.
- Ability to analyze complex retail data and make strategic recommendations.
- Excellent analytical and problem-solving skills.
- Exceptional attention to detail and accuracy.
- Proven experience managing a team and driving operational efficiency.
- Excellent oral and written communication and leadership skills.
- Ability to read and interpret credit reports from TransUnion, Experian, and Equifax.
- Strong knowledge of indirect auto lending practices and regulatory requirements (e.g., TILA, RESPA, TRID).
- Proficiency in loan origination systems (e.g., Dealertrack, RouteOne, or similar platforms).
- Intermediate skills in MS Excel, Word, and PowerPoint
Overtime required
– N/A.
Travel 0-10%
- as required on an as-needed basis.
Must have reliable transportation and live within a commutable distance to one of the following cities:
Dallas, TX; Houston, TX; Phoenix, AZ.
Qualifications Preferred
- Education - Bachelor’s degree in business, finance, or related field.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Work Schedule:
This position is a hybrid role, requiring in-office presence per business needs. This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 7:00 AM and 8:00 PM, Monday through Friday, with occasional weekends and holidays as needed. Travel may be required up to 10% of the time.
An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.
Stellantis Financial Services, Inc. (SFS) is an equal opportunity employer and is committed to providing its employees with an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay, and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct, and other legitimate business reasons.
