Aftersales Manager
About the role
Aftersales Manager - Audi York
£75,000 OTE
We’re looking for an experienced and driven Aftersales Manager to lead our Service department. As a key member of the site leadership team, you’ll be responsible for driving performance, delivering outstanding customer experiences, and ensuring the efficient and profitable operation of the department.
With a team of dedicated colleagues, you’ll inspire, coach, and lead your team to achieve objectives, all while building a collaborative and high-performing environment. This is an exciting opportunity for a passionate and results-focused leader to make a real impact. If you have a proven track record in service management and are ready for your next challenge, we’d love to hear from you!
As An Aftersales Manager, Your Day-to-day Will Include
- Assist the Head of Business in maintaining brand standards and developing strong relationships.
- Lead, coach, and develop a high-performing service team to deliver exceptional customer service and achieve set targets.
- Manage resources effectively to optimise workshop utilisation and ensure the timely completion of work.
- Oversee diary bookings to ensure correct workshop loading and efficient time management.
- Drive profitability by promoting additional services and products to customers.
- Review financial objectives and performance data, identifying opportunities for improvement and raising concerns with the Head of Business as needed.
- Handle customer complaints promptly and professionally, ensuring fair resolutions and implementing corrective actions to prevent recurrence.
- Foster a team culture that embraces high performance, accountability, and excellence.
What We Are Looking For
- Proven experience in a successful Service / Aftersales role within the automotive industry.
- A history of leading, coaching, and developing high-performing teams to meet and exceed targets.
- Strong customer service orientation with the ability to create a culture of continuous improvement.
- In-depth knowledge of motor industry practices and the service core process.
- Exceptional leadership skills, with the ability to influence and motivate teams.
- Strong verbal and written communication skills.
- Excellent attention to detail and a commitment to delivering impeccable service standards.
- A valid driving licence with no excessive penalties.
- Experience in running an automotive service department or aftersales business is essential.
What We Offer
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and our best-in-class leadership development
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Benefits
Read more about our Employee Benefits - JCT600
Why join JCT600?
- We’ve spent over 80 years building a business that values its people and their careers
- We pride ourselves on being rated highly by colleagues for engagement and inclusivity
- Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments
How To Apply
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r a number
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Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
