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Business Analyst

Inforce
Onsite / UkraineFull time
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About the role

Inforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and websites that help our clients achieve their business goals.
 

Why This Role Excites You

  • Work on a complex product with real business impact.
  • Be a key link between the client, designers, developers, and project management.
  • Directly influence business logic, requirements, and product decisions.
     

Key Responsibilities

  • Conduct interviews and workshops with stakeholders to identify and clarify business needs.
  • Analyze and document business processes, rules, roles, permissions, statuses, and edge cases.
  • Create user stories, use cases, user flows, and acceptance criteria.
  • Build process diagrams using BPMN, flowcharts, and state diagrams.
  • Create low-fidelity wireframes and work with Figma designs.
  • Manage change requests and assess their impact on scope, timelines, and budget together with the PM.
  • Clarify requirements and business logic for designers and developers throughout the development process.
  • Validate implemented functionality against documented requirements and participate in acceptance testing.
     

What We're Looking For

  • Experience as a Business Analyst in software development, preferably with B2B products such as ERP, CRM, LMS, or SaaS.
  • Strong requirements analysis and documentation skills.
  • Practical experience with user stories, use cases, and acceptance criteria.
  • Experience with BPMN/UML, Miro or similar tools, Figma, and ClickUp.
  • Understanding of web development basics: frontend/backend, APIs, roles and permissions, and basic data structures.
  • Strong communication and stakeholder management skills.
  • Ukrainian: fluent, both written and spoken.
  • English: Intermediate (B1) or higher.
     

Nice to Have

  • Experience in EdTech or LMS products.
  • Experience with ERP/CRM systems.
  • Understanding of multi-tenancy, roles, permissions, and feature configuration.
  • Experience with UX analysis or Customer Journey Mapping.
     

Why Join Us

  • Real impact on product decisions and business logic.
  • Direct communication with the client, team, and management.
  • Remote, office in Lviv, or hybrid format.
  • Full-time or part-time cooperation.

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