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Account Delivery Manager

PlanIT Group, LLC
Onsite / United StatesFull timeLead / Manager
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About the role

No C2C

No Agencies please

Must have Structured Cable and Low Voltage Delivery Manager experience within Data Centers.

Role description:

  • Responsible for continuity, renewal, and profitability of the assigned account(s) in a vertical, with a strong focus on delivery governance and operational efficiency.
  • Act as the single point of accountability for client delivery outcomes – managing delivery across horizontals through coordination with PMs and delivery ops.
  • Work in collaboration with Sales team (Vertical AM/BDM/Sol. Arch.) to drive client satisfaction and enable delivery-led growth through account-specific SLA achievement.
  • Coordinate and act as conduit for overall delivery – stitching together an account view by working together with PM’s, Account manager and Practitioner sales.

Key responsibilities:

  • Drive delivery execution and delivery excellence in adherence to SLAs.
  • Primary owner for account delivery & mgmt. of all projects under the assigned account: account level SLAs, reviews, resource planning, CSAT & budget.
  • Partner with WMG to manage capacity planning and secure timely staffing; collaborate with Horizontal PMs to ensure aligned delivery execution.
  • Ensure adherence to technical documentation required by client for project.
  • Tracking and monitoring project specific KPIs and reporting the same in prescribed format to develop an account-level tracking; sharing inputs with AM as well.
  • Tracking resource cost forecasts on existing projects; prepare and share weekly/monthly reports to Delivery director for tracking of key cost metrics.
  • Drive operational metrics for project & provide inputs to AM/Business Development Manager for account-level planning.
  • Support AM and Solution Architect in identification of margin improvement initiatives (including automation); drive implementation/ operationalization.
  • Drive customer satisfaction by being primary relationship holder with key client stakeholders for delivery of all projects.
  • Serve as the primary contact for clients, managing stakeholder relationships & ensuring satisfaction throughout the delivery lifecycle.
  • Drive CSAT improvement actions based on delivery feedback.
  • Lead governance activities for project & support in account-level governance.
  • Collaborate in creation of project specific delivery plan along with Project managers and drive periodic reviews with the client.
  • Drive and coordinate account governance activities (incl. QBRs, MBRs), validate invoice and follow-up on collections.
  • Participate in client pursuit and support account growth.
  • Contribute delivery insights to pursuit and renewal discussions to ensure alignment of commitments with delivery capabilities.
  • Identify opportunities for extension within the account- delivery trends, capability gaps, or upsell/cross-sell opportunities; provide input on new account leads.

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