Facilities Maintenance Manager

Position Summary

Responsible for planning, organizing, directing, and continuously improving the maintenance, repair, cleanliness, safety, reliability, and state of good repair of Metro-owned and operated facilities, grounds, transit centers, maintenance and administrative buildings, bus stops and shelters, and related facility systems and equipment. Manages preventive and corrective maintenance programs, work planning, asset condition, contractors, projects, budgets, regulatory compliance, and assigned personnel to support safe, dependable, cost-effective transit operations.

Essential Functions

• Enforce safety and security regulations and compliance with Metro policies, procedures, and applicable federal, state, and local requirements.
• Plan, organize, direct, and monitor maintenance and repair of Metro facilities, grounds, garages, administrative buildings, transit centers, bus stops, shelters, parking areas, and assigned infrastructure.
• Oversee state of good repair of HVAC, electrical, plumbing, lighting, roofing/building envelope, doors/access systems, fire/life-safety, fueling systems, tanks, lubrication systems, wash racks/fuel lanes, compressed air, and related shop systems.
• Develop and continuously improve preventive and predictive maintenance programs; ensure scheduled work is completed and documented.
• Manage daily work planning, prioritization, scheduling, assignment, and execution of corrective, preventive, emergency, and project work.
• Ensure effective use of Metro's Maximo system to document assets, work requests, labor, materials, failure history, PM schedules, inspections, costs, and completed work.
• Establish and monitor KPIs including PM compliance, work-order backlog, response time, asset availability, repeat failures, contractor performance, and cost.
• Direct facility and asset-condition inspections and quality audits; identify deficiencies, prioritize corrective actions, track completion, and report trends and risks.
• Develop short-, mid-, and long-range maintenance plans covering labor, equipment, contracts, replacement, rehabilitation, and capital needs; support state-of-good-repair planning.
• Develop scopes of work, technical requirements, cost estimates, schedules, and specifications for maintenance, repair, renovation, minor construction, and service contracts.
• Administer contractors, vendors, consultants, and service agreements; inspect work for conformance with specifications, safety, schedule, quality, and regulations; review invoices and performance.
• Coordinate projects and maintenance with Operations, Fleet Maintenance, Engineering/Capital Projects, Procurement, Safety, Security, IT, Finance, and other departments.
• Develop and manage the annual operating budget; forecast labor, materials, equipment, contract, and project needs; monitor expenditures and variances.
• Monitor facility materials, supplies, tools, equipment, and inventories to maintain readiness and fiscal control.
• Maintain accurate facility records, inspections, work orders, contracts, maintenance documentation, and compliance records for internal, regulatory, and FTA-related reviews.
• Ensure compliance with OSHA, building/fire codes, environmental and hazardous-material requirements, and other applicable regulations.
• Develop contingency plans for facility failures, severe weather, utility disruptions, hazardous spills, and emergencies; respond to significant facility emergencies as required.
• Evaluate maintenance, repair, installation, modification, and replacement requests for necessity, priority, scope, and cost-effective execution.
• Recommend asset replacement, rehabilitation, or upgrades based on condition, reliability, life-cycle cost, safety, regulatory requirements, and operational needs.
• Schedule work and provide daily oversight to direct reports; establish expectations, conduct evaluations, coach employees, and administer corrective action consistent with Metro policy and labor agreements.
• Determine staffing and skill requirements; participate in hiring; identify training needs; develop supervisors and employees for current and emerging facility technologies.
• Foster positive Labor and Management relations and consistently administer collective bargaining agreements, work rules, and Metro policies.
• Improve work practices, workflow, staffing utilization, equipment, maintenance processes, and standard work using data and continuous-improvement principles.
• Prepare weekly, monthly, and special reports; analyze maintenance data and communicate facility condition, reliability, backlog, cost, risk, and performance.
• Facilitate strategies to meet organizational and departmental goals; monitor results and recognize accomplishments.
• Model exemplary customer service, communication, collaboration, accountability, and professional development.
• Maintain a positive professional work environment consistent with Metro workplace policies.
• Perform other duties as assigned consistent with the scope and responsibility of the position.

Position Qualifications

• Competency Statement(s)
• Communications - Excellent verbal, written, presentation, and interpersonal skills; able to communicate technical and operational information and build consensus.
• Customer Focus - Strong problem-solving skills and commitment to safe, reliable facilities supporting employees, operations, and customers.
• Employee Development - Skilled in assessing capabilities, coaching, delegating, training, supporting development, and providing constructive feedback.
• Leadership - Proactive, accountable, improvement-oriented leader able to set priorities, manage competing demands, lead through emergencies, and build a safety/performance culture.
• Professional Integrity - Demonstrates accountability, fairness, honesty, fiscal responsibility, sound judgment, and stewardship of public resources.
• Proficiency - Able to analyze maintenance/asset data, manage budgets and contracts, use maintenance systems, develop KPIs, and manage multiple projects.
• Asset and Maintenance Management - Knowledge of PM, work-order management, condition assessment, life-cycle planning, reliability, state-of-good-repair principles, and performance measurement.
• Project and Contract Management - Ability to develop scopes/specifications, estimate resources, coordinate procurement, manage vendors/contractors, monitor schedules/costs, and verify work.

Education

Associate's degree from an accredited college or technical school in Facilities Management, Engineering Technology, Construction Management, Business Administration, Industrial Maintenance, or a related field is preferred. An equivalent combination of education, formal trade/technical training, and progressively responsible facilities maintenance experience will be considered.

Experience

• Minimum five (5) years of progressively responsible facilities, industrial, plant, building systems, or comparable maintenance experience.
• Minimum three (3) years of supervisory or management experience; five (5) years is preferred.
• Experience managing PM programs, CMMS/work-order processes, contractors/service agreements, budgets, and facility repair or improvement projects is preferred.
• Experience in public transportation, public-sector facilities, 24/7 operations, heavy industrial maintenance, or a unionized environment is preferred.

Skills & Abilities

Computer Skills

Working knowledge of Maximo or other similar programs; procurement/inventory systems; payroll/timekeeping applications; email; word processing; spreadsheets; presentation software; and reporting tools. Ability to use system data to track work, analyze trends, develop KPIs, and support maintenance decisions.

Other Requirements

• Working knowledge of facility maintenance and major building systems including HVAC, electrical, plumbing, fire/life-safety, fueling and wash systems, and related mechanical/support equipment.
• Knowledge of PM principles, facility inspections, work planning/scheduling, contractor management, budgeting, inventory control, and maintenance performance measurement.
• General knowledge of OSHA, environmental/hazardous-material requirements, building/fire codes, and regulations relevant to facilities maintenance.
• Ability to interpret plans, specifications, technical manuals, maintenance records, contracts, codes, and regulatory requirements.
• Ability to develop scopes of work, maintenance standards, procedures, reports, budgets, performance measures, and short- and long-range work plans.
• Excellent communication, leadership, analytical, organizational, project management, and problem-solving skills.
• Ability to respond to significant facility failures or emergencies outside normal business hours when required.

WORK ENVIRONMENT

• Work is performed in office, maintenance garage, shop, facility, transit center, and outdoor environments. The position requires routine movement throughout Metro properties and exposure to operating equipment, moving vehicles, mechanical systems, noise, weather, dust, fumes, oils, chemicals, and other conditions associated with transit and industrial facility maintenance. Appropriate PPE and adherence to Metro safety requirements are required.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Metro is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.