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Operations Coordinator

Toothio
Onsite / United StatesFull time
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About the role

About Toothio

Toothio is a cutting-edge labor marketplace start-up that is transforming the way dental practices hire and dental professionals find work by providing on-demand, skilled, and dependable dental staff. Simply put, we connect dental hygienists and assistants with dental practices who need support. Our mission is to create a seamless, efficient experience for both dental practices and professionals alike. Toothio is backed by Craft Ventures, among other strategic investors. 

About the Role

As an Operations Coordinator, your primary mission is to keep our marketplace running smoothly and get shifts filled. You'll support day-to-day operations while helping the team find better, faster ways to work.

We're looking for someone who is detail-oriented, curious, and excited to grow in a fast-paced startup environment. Over time, you'll have opportunities to learn SQL, automations, and process improvement work that helps Toothio scale.

Responsibilities

  • Shift Fulfillment:

    Monitor open shifts across markets, audit shifts at risk of going unfilled, adjust rates, and run pro outreach campaigns to get shifts covered.

  • Professional Outreach:

    Make outbound calls to dental professionals across the platform. Build rapport, answer questions, remove barriers, and help professionals get booked onto shifts.

  • Operational Support: Resolve escalated issues and support the team with day-to-day needs

  • Data & Reporting: Pull and organize data to support operational decisions.

Requirements

  • Analytical Mindset:

    You enjoy solving problems and digging into the details.

  • Eagerness to Learn:

    You're excited to pick up new tools and technical skills.

  • Organization:

    You can juggle multiple priorities without letting things slip.

  • Ownership:

    You're a self-starter who takes initiative.

  • Adaptability:

    Comfortable in a fast-paced startup environment where priorities shift and you're expected to keep up.

Nice to Have

  • Experience in operations, staffing, or a startup/marketplace environment
  • SQL or automation tool experience
  • Identifying and communicating process improvements comes naturally to you

Other Important Details

Employment Type: Full-time

Location: Tempe, AZ (In-office Monday–Thursday, remote Fridays). Candidates should be based in or willing to commute within the Greater Phoenix metro area.

Scheduling: Standard scheduling is typically 8am–5pm, though flexibility for earlier (7am–3pm) or later (10am–6pm) shifts is a plus based on operational needs.

Compensation: $60,000 annually

Benefits & Wellness Perks:

Employer paid health and dental plans, unlimited PTO, and access to wellness benefits including mental health support, virtual healthcare, healthcare advocacy, and on-demand primary care.

You will report directly to the VP of Operations and support day-to-day operations. The team will train you on how our platform works, how to succeed in your role, and provide ongoing development opportunities to grow your career at Toothio.

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