Oracle Cloud Harbor Functional Application Engineer - Department of Public Works (Systems Analyst)

Position Description

The position's pay range will be $120,000 - $171,479. Pay will be based on education and direct experience. Please note that the maximum pay for this Pay Scale represents the full proficiency of the position, not the starting range.

This is a full-time position with the Office of Information Technology assigned to the Department of Public Works. The Oracle Cloud DPW Functional Application Engineer will be responsible for DPW processes related to budgets for capital improvement projects and providing technical support, troubleshooting, and resolution for our Oracle Cloud ERP/Fusion applications. This role requires familiarity with the Oracle Unifier module, with a focus on customer experience within Finance, Purchasing, and Budget. The ideal candidate will possess good problem-solving skills, a commitment to customer satisfaction, and the ability to work collaboratively in a fast-paced environment.

Examples Of Duties And Knowledge, Skills And Abilities

Responsibility / Duties

• Provides timely technical support to end-users for Oracle Cloud ERP/Fusion applications.
• Diagnose, troubleshoot, and resolve issues related to DPW capital project processes using Oracle Unifier, eBuilder, as well as Finance, Purchasing, and Budget modules.
• Collaborate with business users to understand their requirements and assist in finding solutions.
• Assist with the configuration, testing, and deployment of Oracle Unifier enhancements, eBuilder interfaces with Oracle Fusion, and Oracle Cloud ERP/Fusion updates under guidance.
• Develop and maintain basic documentation for support procedures and common issues.
• Monitor system performance and report on areas for improvement.
• Participate in testing and validation of new features and functionalities.
• Work closely with other IT teams and Oracle support to escalate and resolve complex issues.
• Provide basic training and guidance to end-users on Oracle Cloud ERP/Fusion functionalities.
• Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Some experience as an Oracle Cloud ERP/Fusion Support Specialist or similar role.
• Deep understanding of Oracle Unifier, eBuilder and Oracle Cloud ERP/Fusion modules.
• Understanding of DPW capital project workflows, financial processes, procurement, and budgeting principles within an ERP and Unifier context.
• Good customer service skills with a willingness to build positive relationships with users.
• Ability to diagnose and resolve common technical issues.
• Experience with incident management and ticketing systems.
• Good analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team.
• Oracle Cloud ERP/Fusion certifications are a plus.

Minimum Qualifications

Graduation from an accredited four-year college or university with major coursework in mathematics, public or business administration, or a related field, including or supplemented by specialized training in database administration, electronic data processing, programming, GIS engineering, or computer science; and six (6) or more years of experience in electronic data processing systems analysis and design.

Note: The graduation from an accredited four-year college or university with major coursework in mathematics, public or business administration, or a related field may be substituted on a year-for-year basis with up to four (4) years of experience in Oracle Cloud ERP support; this is in addition to the six (6) or more years of experience in electronic data processing systems analysis and design. Candidates must still have specialized training in database administration, electronic data processing, programming, GIS engineering, or computer science.

Note: Related bachelor's degrees include Computer Science, Information Technology, and similar information technology degrees.

Note: This position requires a background check.

Note: The County does not pay for relocation expenses.

Note: Position is a hybrid position with at least 2 days in the office in Annapolis, Maryland.

• Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States.

For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.

Supplemental Qualifications

Preference will be given to candidates with the following:

• At least one year of work experience with Oracle BI Publisher reports and FRS (Financial Reporting Studio).

• Work experience with Oracle Integration Cloud (OIC) or other integration tools.

• Basic knowledge of SQL and Oracle database concepts.

• Familiarity with Capital Budget Projects in a Government or Public Works Setting

• Familiarity with eBuilder and the Oracle Unifier modules

• At least one year of work experience with sustaining an organization's settings for an ERP Cloud implementation

• Prior work experience with Public Works, Transportation, or similar government agency or sub-unit

• Prior work experience with capital project workflows, financial processes, procurement, and budgeting principles within an ERP and Unifier context.

• Local, County, and State IT work experience preferred

• Medical/Health Insurance Plans

• BlueChoice Advantage EPO

• BlueChoice Advantage PPO

• Dental Insurance

• CIGNA Dental PPO (Buy-Up)

• CIGNA Dental PPO (CORE)

• CIGNA Dental HMO (DHMO)

• Vision Insurance

• EyeMed

• Employee Life Insurance

• Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.

• Ability to purchase Supplemental & Dependent Life Insurance

• Disability Income Insurance

• Pension Plan

• Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.

• Deferred Compensation Section 457 Plan

• Direct Deposit

• Credit Union

• Holidays

• Twelve days provided per year, thirteen in general election year

• Annual Leave

• Less than 3 years - 13 days

• 3 to less than 15 years - 20 days

• 15 years or more - 26 days

• Disability Leave

• Accrual at a rate of 15 days a year

• Personal Leave Day, 5 per calendar year

• Leave Sharing

• Employee Assistance Program

• Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care

• Flexible Spending Accounts

• Dependent Care Reimbursement

• Health Care Reimbursement

• Voluntary Benefits

• Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction

• Universal Life Insurance with Long Term Care Rider

• United Legal Benefits

01

The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU MAY BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.

• Yes
• No

02

Did you graduate from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing programming, operations, and methodologies? Note: This is defined as a bachelor's degree or higher. Related bachelor's degrees include Computer Science, Information Technology, and similar information technology degrees.

• Yes
• No

03

If you answered "yes" to the above question, please list your MAJOR course work and any specialized training in electronic data processing, programming, operations and methodologies.

04

• Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement. Have you attached the appropriate documentation to verify your education?
• Yes
• No

05

Substitution Note: The graduation from an accredited four-year college or university with major coursework in mathematics, public or business administration, or a related field may be substituted on a year-for-year basis with up to four (4) years of experience in Oracle Cloud ERP support; this is in addition to the six (6) or more years of experience in electronic data processing systems analysis and design. Candidates must still have specialized training in database administration, electronic data processing, programming, GIS engineering, or computer science. Does this apply to you?

• Yes
• No

06

If you answered "yes" to the question above, please list how you possess this experience to include position title, length of time in position and MAJOR duties.

07

Do you have six (6) or more years of experience in electronic data processing systems analysis and design?

• Yes
• No

08

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".

09

Do you have at least one year of work experience with Oracle BI Publisher reports and FRS (Financial Reporting Studio)?

• Yes
• No

10

If you answered "yes" to the question above, please list how you possess this experience to include position title, length of time in position and MAJOR duties.

11

Do you have work experience with Oracle Integration Cloud (OIC) or other integration tools?

• Yes
• No

12

If you answered "yes" to the question above, please list how you possess this experience to include position title, length of time in position and MAJOR duties.

13

Do you have a working knowledge of SQL and Oracle database concepts?

• Yes
• No

14

If you answered "yes" to the question above, please list how you possess this experience to include position title, length of time in position and MAJOR duties.

15

Do you have familiarity with Capital Budget Projects in a Government or Public Works Setting?

• Yes
• No

16

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".

17

Do you have familiarity with eBuilder and the Oracle Unifier modules?

• Yes
• No

18

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".

19

Do you have at least one year of work experience with sustaining an organization's settings for an ERP Cloud implementation?

• Yes
• No

20

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".

21

Do you have prior work experience with Public Works, Transportation, or a similar government agency or sub-unit?

• Yes
• No

22

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".

23

Do you have prior work experience with capital project workflows, financial processes, procurement, and budgeting principles within an ERP and Unifier context?

• Yes
• No

24

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".

25

Do you have local, state, or federal government experience in Information Technology roles?

• Yes
• No

26

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".

27

Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.

28

Do you acknowledge that this position requires at least two (2) days a week in the office in Annapolis, Maryland, and that relocation expenses will not be provided?

• Yes
• No
• Required Question