Patient Service Representative
About the role
We are looking for a Patient Service Representative to join our team! We're looking for an outgoing, welcoming Patient Service Representative to be the first face our patients see! In this front desk role, you'll greet patients as they arrive, check them in, and help set the tone for a positive experience from the moment they walk through our doors.
Responsibilities
General reception to include greeting patients and answering phone
Check-in patients and verify appointment and billing information
Schedule appointments
Collect co-pays and co-insurance
New Patient Intake & Registration
Review paperwork for completeness
Input patient demographic information in computer system
Review benefits with patient
Review missed appointment policy with patient
Set-up FOTO Intake Survey
Check-out patients and schedule follow-up appointments per the clinician’s instructions
Assist Clinical staff with follow-up FOTO status surveys
Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure
Monitor/Track Plans of Care (POC’s) for Certification
Log discharged patients in computer system
Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records
Maintain Active Patient statistics and scheduled appointments
Log discharged patients in computer system
Other responsibilities as needed
Qualifications
- High school diploma or GED
- Minimum of two years of experience in customer service setting, preferably one year receptionist experience in a medical office.
- Knowledge of medical terminology
- Exceptional customer service skills required;
- Experience working with an EMR/PM required;
- Exceptional written, verbal and interpersonal communication skills;
- Highly organized with strong attention to detail;
- Quick thinker with ability to pivot in a fast-paced environment;
- Ability to multi-task in a high-volume environment is a must;
