Retention Specialist

Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services. We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team.

$500 Sign-On Bonus (Restrictions may Apply)

Summary

Communicate directly with program participants, employers, and others on the job sites who have direct and indirect contact with individuals on those sites. The focus is on the program participants ability to maintain employment, meeting employer standards and expectations, while also maintaining a healthy balance of personal and work needs. To make efforts to market all services available through the Agency when contacting employers or community members.

Essential Duties & Responsibilities

• Responsible for adherence to all requirements related to specific funding sources: maintaining necessary records, submitting weekly reports, and providing input to referral sources regarding individual retention progress. Provide weekly and monthly reports in the required case management system.
• Develop an Individual Service Plan for each participant based upon the Needs Assessments and updates a minimum of quarterly.
• Applying intensive motivational and follow-along services to encourage satisfactory work performance to meet or exceed employer standards.
• Communicate regularly and effectively to referral sources and support networks for the program participants.
• Assist program participants in developing work-appropriate relationships with supervisors, managers, and peers on the work site.
• Maintain a liaison relationship with referring agencies regarding the applicant's progress.
• Establish and maintain an active relationship with the participant's employer, specifically their direct supervisor(s), in order to proactively identify and correct issues regarding the participant’s performance or additional training needs.
• Ensures that paperwork is in compliance with GESMV guidelines and regulations.
• Meets or exceeds individual and departmental program goals as established by supervisor.
• Demonstrates knowledge of a broad range of occupations and jobs as well as local employment, vocational, and educational resources.
• Maintain interactive and positive contact with the employer to determine additional or future personnel needs and share information with the employment specialist teams.
• Other duties as assigned.
• Comply with all agency policies, procedures, and safety standards and ensure safety training throughout areas supervised and maintain the same to meet CARF, the Department of Labor, and other regulatory standards.

Supervisory Responsibilities

• None.

Education Requirements

• Bachelor's Degree in Vocational Rehabilitation, Business Education, Social Science, or a related field.
• Minimum of one-year experience in field of vocational rehabilitation or job development.
• Experience in the field may be substituted for a bachelor's degree.

Experience Requirements

• Involvement in implementation and development of training programs for adults with disabling and disadvantaging conditions.
• Leading candidates will have a strong background in instructing, vocational rehabilitation, vocational assessment, and job placement services.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources.
• Must have access to reliable transportation and utilize own transportation routinely for field based assignment.
• Must maintain the ability to pass a criminal background check and random drug screens.

Skills & Abilities

• Knowledge of business and industry hiring practices.
• Uncompromising ethics and integrity.
• Must have a desire to be a participating member of an organization that values employee involvement and diversity.
• Must possess excellent customer service, time management, organizational, writing, and reading skills.
• Must have working knowledge of Microsoft Office products.
• Must be able to interact cordially and productively with a variety of people.
• Must be able to market Goodwill Easterseals and explain the mission to the general public.
• Must possess excellent organizational and time management skills.
• Must be able to take initiative, make decisions, and work well with little supervision.
• Must be able to keep information confidential.
• Must be able to read, write, and communicate clearly in English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.
• The noise level in the work environment is usually moderate.

The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.

Goodwill Easterseals Miami Valley is firmly committed to Equal Employment Opportunity (EEO) and Affirmative Action (AA) compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity and/or expression, genetic information, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. This policy applies to all employment decisions, including, but not limited to recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations.