Partner Manager
About the role
The Partner Manager is responsible for developing and maintaining a strong and productive relationship with Flash service partners. This role ensures that partners consistently meet performance expectations through proactive engagement, regular audits, and ongoing compliance. It is a forward-looking, leadership-driven role focused on improvement, operational excellence, and enabling scalable high-quality service delivery.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Relationship Management – Build and maintain strong, trust-based relationships with partners, acting as the primary point of contact between them and internal teams. Effective relationship management ensures smooth communication, faster issue resolution, and long-term partnership stability.
Contract Negotiation – Lead negotiations on pricing and terms to secure cost-effective, favorable agreements that protect the company's interests while enabling partner success. Proactively manage contracts across their lifecycle to avoid risks and ensure value.
Evaluation and Performance Monitoring – Continuously assess partner performance against agreed SLAs and KPIs. Early identification of gaps enables proactive interventions, mitigating service disruptions and supporting continuous improvement.
Quality Assurance – Ensure partners comply with required quality standards and regulatory requirements. Conduct regular audits and drive corrective actions to reduce risk exposure and maintain service integrity.
Cost Management – Analyze partner cost structures, identify inefficiencies, and lead cost-reduction strategies. This is critical to maintaining competitiveness and supporting sustainable growth.
Supply Chain Optimization – Collaborate with partners to enhance logistics, inventory management, and overall supply chain performance, directly impacting customer satisfaction and operational efficiency.
Cross-functional Collaboration – Act as a strategic liaison between partners and internal teams to ensure alignment with business objectives and seamless operational execution.
Travel – Able to provide onsite support for business reviews, training, auditing, warehouse relocations, and new partner setup.
POSITION REQUIREMENTS:
Language – Fluency in English is required.
Leadership – Essential for driving performance, leading change, and fostering accountability in partner relationships. Effective leadership ensures partners remain aligned with the company's goals and culture.
Analytical Thinking – Critical for turning data into actionable insights. The ability to identify patterns and performance gaps supports informed decisions and continuous service optimization.
Problem Solving – Enables the Partner Manager to quickly address operational or contractual issues, minimizing impact on service delivery and maintaining customer trust.
Negotiation & Communication – Strong negotiation secures beneficial terms, while clear communication ensures expectations are understood and met by all parties. This helps build long-term, transparent partnerships.
Technical Proficiency – Familiarity with relevant systems and tools (both internal and partner platforms) allows for efficient issue tracking, reporting, and collaboration, streamlining daily operations and reducing friction.
EDUCATION AND EXPERIENCE REQUIREMENTS
Advanced English – C1.
Bachelor's or equivalent degree from an accredited educational institution, focused on logistics, business, or related areas.
Extremely proficient in Microsoft applications and the use of online- based tools and programs.
Able to conduct financial data analysis as required to validate charges, expenses, and business operational profitability.
Previous leadership experience, preferably in the areas of Logistics/Transportation/Inventory Management.
Experience in pricing for the area of Logistics, Transport, and Trading.
General knowledge of Trade Compliance, Import, and export regulations.
Knowledge of logistics and supply chain order management and WMS systems.
Only Czech - based candidates will be considered for this position!
