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Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support) - Estoni

ITproposal
Remote / EstoniaContractMid level (2–4 years)
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About the role

Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)

Location: Estonia

Employment Type: Freelance (On-Call Basis)

Priority: Low

Requirements: ID/ Passport/ valid work permit and CCNA Certification

Role Overview

We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism.

The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.

Key Responsibilities

  • Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.
  • Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
  • Perform system upgrades, patching, and lifecycle management activities.
  • Troubleshoot and resolve hardware, software, virtualization, and network issues.
  • Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.
  • Implement and support backup and disaster recovery solutions.
  • Respond to critical incidents and service requests within agreed response times.
  • Collaborate with global and regional teams on infrastructure and cloud-related projects.
  • Maintain accurate technical documentation, incident reports, and service records.
  • Ensure professional interaction with end users, stakeholders, and customers at all times.

Required Skills & Experience

  • Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
  • Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).
  • Experience supporting VMware and/or Hyper-V environments.
  • Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
  • Proven experience providing Break & Fix support in enterprise environments.
  • Ability to diagnose and resolve complex infrastructure and networking issues.
  • Experience with backup and disaster recovery solutions.
  • Scripting experience with PowerShell and/or Python is advantageous.

Mandatory Requirements

  • Valid CCNA Certification (Cisco Certified Network Associate).

Preferred Qualifications

  • Nutanix Certification (NCP or equivalent).

Soft Skills

  • Strong professionalism and customer-facing skills.
  • Ability to remain calm and effective during critical incidents.

* Proactive problem-solving mindset.

  • Strong organizational and time-management skills.
  • Ability to work collaboratively within distributed teams.
  • Commitment to delivering high-quality technical support and customer satisfaction.

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