Collections Officer
About the role
Collections Officer (B2B) | Remote
Work From Home | Full-Time | AU Client | B2B Accounts Receivable & Collections
About the Role
We are seeking a highly experienced B2B Collections Officer with strong Australian market experience to manage end-to-end credit control, debtor follow-ups, and payment resolution for business clients. This role requires excellent communication skills, firm but professional negotiation ability, and a solid understanding of Australian invoicing, payment terms, and commercial collection practices.
The ideal candidate has previous experience handling high-volume B2B accounts, strong attention to detail, and the ability to maintain positive client relationships while ensuring timely debt recovery.
Key Responsibilities
Accounts Receivable & Credit Control
Manage a portfolio of B2B customer accounts and maintain up-to-date ageing reports.
Conduct daily outbound calls, emails, and reminders for overdue invoices.
Negotiate payment arrangements, resolve disputes, and secure commitments.
Accurately record all collection activities in CRM or accounting systems (Xero, MYOB, QuickBooks, or similar).
Monitor client credit limits, payment behaviours, and escalate risks promptly.
Follow internal processes for account holds, overdue notifications, and legal referrals.
Customer Liaison & Issue Resolution
Work closely with Sales, Operations, and Finance to clarify invoice queries or discrepancies.
Provide high-quality customer service while maintaining firm collection standards.
Educate clients on payment terms, invoicing cycles, and account status.
Investigate short payments, unidentified deposits, and incorrect remittances.
Reporting & Compliance
Maintain updated debtor ageing summaries and weekly collection reports.
Recommend accounts for escalation, payment plans, or external recovery.
Ensure adherence to Australian commercial collection guidelines and ethical practices.
Proactively identify process gaps and suggest improvements to reduce ageing debt.
Required Experience & Skills
2-5 years B2B collections / credit control experience in Australia (mandatory).
Strong understanding of Australian invoicing standards, payment terms, and debtor legislation.
Experience working with high-volume AR in fast-paced environments.
Confident and professional phone manner with strong negotiation ability.
Strong Excel/Google Sheets skills (reconciliations, reports, ageing analysis).
Ability to work independently, meet targets, and handle difficult conversations.
High attention to detail and accuracy in record-keeping.
Preferred (Not Essential)
Experience working with trade accounts, wholesale, logistics, construction, FMCG, or service-based businesses.
Familiarity with end-to-end AR processes including invoicing, reconciliations, credits, and disputes.
Prior experience in outsourced/remote AR environments.
Role Benefits
Work remotely with a supportive team.
Stable, long-term role with ongoing career growth.
Exposure to Australian businesses across multiple industries.
