Customer Support Representative
About the role
Who we are:
United Allergy Services is the largest allergy care provider in the U.S. We partner with physicians nationwide to bring allergy testing and immunotherapy directly into local clinics — expanding access to millions of patients who would otherwise go without care. We've helped more than 300,000 patients overcome their allergies and earned thousands of 5-star patient reviews along the way. Recently acquired by an ambitious team with deep experience in allergy pharmacy services, telemedicine, and technology, we're growing fast — and we want people who want to grow with us.
About the Role:
United Allergy Services is seeking a customer-focused professional to support physician practices and help ensure an excellent experience for customers and patients. In this remote role, you will build lasting customer relationships, resolve account and service issues, coordinate with internal teams, and help customers follow processes and best practices that lead to successful outcomes.
What You’ll Do:
- Develop key relationships with existing customers through frequent inbound and outbound calls, emails, and ongoing support.
- Build productive customer relationships that support long-term business needs and retention.
- Respond promptly to customer issues, including tier-one clinical questions, order fulfillment, invoice inquiries, payment allocation, claims or denials, and general service requests.
- Support timely invoice payments and collections across an assigned portfolio of accounts.
- Lead and participate in customer conference calls to strengthen relationships, provide education, and achieve desired outcomes.
- Educate customers on process guidance and best practices to improve outcomes, retention, and account success.
- Collaborate with teams across United Allergy Services to address customer concerns and see each issue through resolution.
- Comply with all applicable legal, regulatory, and company policy requirements.
- Perform other related duties as assigned.
What You’ll Bring:
Education: Bachelor’s degree preferred, or a high school diploma with at least two years of experience in customer or patient support.
Healthcare experience: At least two years of experience in patient scheduling or billing in a high-volume healthcare office, clinical operations within an allergy center, or payer relations. Experience in two or more of these areas is strongly preferred.
Customer service skills: Experience managing and resolving issues in a high-touch customer service environment, both in person and by phone. Strong communication and presentation skills, sound problem-solving ability, and the capacity to multitask, prioritize, and manage time effectively. Experience meeting or exceeding quotas and performance metrics is preferred.
Technology skills: Proficiency with Microsoft Office and database software. Experience with Microsoft Excel, Word, Outlook, and Salesforce is required, along with the ability to type at least 30 words per minute.
Why Join United Allergy Services?
Join a growing organization that is expanding access to allergy care nationwide. You will have the opportunity to make a meaningful impact for physician partners and patients while building your career with an experienced, forward-looking team.
United Allergy Services is an equal opportunity employer. We value a diverse workforce and consider qualified applicants without regard to legally protected characteristics.
